Privacy Policy

1. Introduction

Booklee AI ("Booklee," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when service business owners use our AI-powered customer interaction platform.

2. Information We Collect

Business Information

• Account details (name, email, phone, business information)
• Payment information (processed securely by third parties)
• Social media platform integration credentials
• Usage data and service analytics

Customer Data

• Messages and inquiries from your customers
• Contact details and booking requests
• Conversation history for service delivery

Technical Data

• Device information and usage analytics
• Cookies and performance metrics

3. How We Use Information

We use collected information to:

• Provide AI-powered customer service and booking automation
• Process customer inquiries and manage appointments
• Improve AI responses and service quality
• Ensure platform security and prevent abuse
• Comply with legal obligations

4. Information Sharing

We do not sell your data. Information may be shared with trusted service providers, connected platforms (when you authorize), or as required by law.

5. Data Security

We implement industry-standard security measures including encryption, access controls, and regular security assessments. While we protect your data diligently, no online transmission is 100% secure.

6. Data Retention

We retain information as needed to provide services, comply with laws, and improve our platform. Customer data retention follows your account settings and applicable regulations.

7. Your Rights

You have rights to access, correct, delete, or export your data. Contact us to exercise these rights.

8. Third-Party Integrations

When connecting social media platforms, their privacy policies apply to data shared with them. We encourage reviewing these policies.

9. AI Data Usage

Conversation data may be anonymized and aggregated to improve our AI models while maintaining privacy protections.

10. Updates

We may update this policy periodically. Material changes will be communicated via email or platform notifications.

11. Contact